Cancellation & Refund Terms

1. Scope

These terms cover delivery/performance, cancellation, withdrawal (cayma), and refunds for Canli Pazarci platform fees (setup, subscription, and usage). They apply together with the Terms of Service and the Distance Sales Contract.

2. Delivery / performance

Canli Pazarci is a digital SaaS product. There is no physical shipment. After successful payment, Service access is provided electronically. Usage-based features are performed as you use AI classification and messaging.

3. Subscription cancellation

You may cancel a recurring subscription so that it does not renew for the next billing period. Cancellation stops future renewals; it does not by itself refund the current paid period unless a mandatory consumer withdrawal or a defect remedy applies. Cancel via Account settings when available, or by e-mailing the contact below from your registered address.

4. Setup fee

The setup fee is a one-time onboarding charge. After onboarding work has started or Service access for the connected workflow has been activated, the setup fee is generally non-refundable, except where mandatory consumer law requires otherwise (including a valid withdrawal before performance begins with your consent).

5. Usage fees

Usage charges for AI classify and reply work already performed are non-refundable. Unused prepaid credit packs, if offered later, follow the rules stated at purchase.

6. Consumer right of withdrawal

If you are a consumer under Turkish Law No. 6502:

• You may withdraw within 14 days of the distance contract without giving a reason, unless a statutory exception applies.
• For digital services/content, if you expressly request early performance and acknowledge that you lose the withdrawal right once performance starts, the right may end when access is activated.
• Send a clear withdrawal notice to the e-mail below within the period. We confirm receipt and process refunds for eligible amounts through the original payment method where possible.

Business customers (merchants buying as a company) are not consumers; commercial cancellation follows this page and the Terms.

7. Refund timing

Eligible refunds are initiated after we verify the request, usually within fourteen (14) days of a valid withdrawal or approved refund decision. Card refunds depend on the payment provider and the Buyer’s bank. Chargebacks should be raised with the card issuer only after contacting us.

8. Defects and interruptions

If the Service is materially unavailable due to our fault for a prolonged period, we may offer a proportionate credit or remedy. Meta/Instagram outages, your invalid tokens, or policy blocks on your Instagram account are outside our control and do not by themselves create a refund right.

9. Related documents

See the Distance Sales Contract and Terms of Service for fees, governing law, and contract formation.

10. Contact

Cancellation, withdrawal, and refund requests: info@canlipazarci.com.tr.