Privacy Policy

Overview

This Privacy Policy explains how Instaci ("we", "us") collects, uses, and shares information when you use our live comment capture service (the "Service").

Information we collect

Depending on how you use the Service, we may process:

• Account information — such as email address and authentication details you provide when signing up
• Instagram-related data — live comment usernames and comment bodies delivered via Meta-shaped webhooks when you connect an Instagram professional account
• Usage and technical data — logs, device/browser information, and approximate location derived from IP address, used to operate and secure the Service

How we use information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and protect against abuse
• Communicate about the Service, including support and updates
• Comply with legal obligations

Sharing

We do not sell your personal information. We may share information with service providers who help us host and operate the Service (for example database and hosting providers), when required by law, or in connection with a merger, acquisition, or similar transaction.

Retention

We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. You can request deletion of your data; see our Data Deletion Instructions.

Security

We take reasonable measures to protect information against unauthorized access, alteration, or destruction. No method of transmission or storage is completely secure.

Your choices

Depending on your location, you may have rights to access, correct, or delete personal information, or to object to certain processing. You can submit a deletion request from account settings as described on the Data Deletion page.

Children

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Continued use of the Service after changes means you acknowledge the updated policy.

Contact

For privacy questions, use the support channels available in the Service.